![]() ![]() That might have been the case in 1991, but most of their customers now fill out their taxes on the Web or use a mobile app. First, they say, most customers don’t use the desktop version of the software anymore. We contacted Intuit about this situation, and in their explanations to the media of this change, they emphasize two points. Here’s a screen grab of the in-program upsell from Mouse Print’s Edwin Dworsky: If people wanted to fill out forms, they would download PDFs from the IRS web site. While some can be filled out in “forms mode,” that defeats the point of using a program like TurboTax. When TurboTax customers discovered that forms they expected to have as part of the TurboTax “interview” interface weren’t there, the 1099-MISC hit the fan. For people who do file them, though, those forms are an essential part of their tax return. Those are forms that most people don’t file.
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